Terms & Conditions
QUALITY GUARANTEE
We believe in providing the freshest, quality products to our consumers and if you believe the Tosi products are below your expectations we would appreciate the opportunity to make it right. You can reach our customer service team at info@tosi.com and they will determine if a refund or replacement is warranted.
HOW TO RETURN AN ITEM
- Please email info@tosi.com to request a return and list where the item was purchased (ie. Tosi.com, Amazon, Market, Convenience Store) and your Order Number, if applicable.
- If we determine that the item is returnable we will communicate next steps.
- Include in your return a signed letter stating the reason for your return and the original receipt.
RETURN EXCEPTIONS
Returns requested beyond 30 days from date of purchase are excluded.
EXCHANGES
By law we cannot exchange opened or unopened supplements or food items, however, if it is determined the product is below our high standards, we will provide a replacement product.
PAYMENT POLICY
Accepted Methods of Payment- Credit Card (Visa, Master Card, American Express, Discover)
- PayPal
CREDIT CARD CHARGES
Your credit card will be charged when you place your order. If we are not able to fulfill your order for any reason your credit card will be refunded.
MAILING ADDRESS FOR CHECK/MONEY ORDERS
SHIPPING POLICY
All orders are shipped within 48 hours Monday - Friday 9am - 3pm.
DELIVERY CARRIERS
We use the following carriers for delivery:
- USPS
- UPS
- DHL (International Shipments)
ORDER TRACKING
If a tracking # is provided by the shipping carrier, we will update each order with the tracking information. Please note that some orders using First Class USPS mail will not have tracking numbers.
SHIPPING RATES
Shipping rates are based on weight and location. Before the final check out, cost of shipping will be disclosed, and you will have the opportunity to cancel your order if you decide to not complete the transaction.
We do offer free U.S. shipping on all order over $49.
BACK ORDERS
If an item is back ordered, we will ship the portion of the order that is in stock. When the item becomes available, the remainder of the order will ship . There are no additional shipping and handling charges for the back ordered item.
PRIVACY POLICY
This policy delineates the use your personal and financial information. No personal or financial information will be used for any purpose other than to complete your purchase of Tosi products and will not be sold, made available or distributed to any third party.
WHAT INFORMATION DO WE COLLECT?
We only collect information that we need that is related to each order. This includes your:
- Billing Address
- Shipping Address
- Email Address
- Credit Card Information
In addition, we also collect IP address, browser type, and Refer URL data. We use this data to prevent hacking attempts, help us know what web browsers people are using, and find out where our visitors are coming from so that we can improve our marketing.
SECURITY AND STORAGE
Only order data billing, shipping, and order contents data is stored on our server. This information is encrypted using a Secure Sockets Layer before it is transmitted over a web server. Your Credit Card data will be stored in an encrypted, truncated form with full PCI Compliance as mandated by the Credit Card Associations (Visa/MasterCard/ Discover and American Express).
COOKIES AND BROWSER INFORMATION
Cookies are small files that reside on a computer and allow us to recognize you on your next visit or to store your shopping cart contents. We use them only to track this information.