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Terms & Conditions

Terms & Conditions

HOW TO RETURN AN ITEM

Your item must be in its original unused condition to be returned, unless there is a manufacturer defect. You must return the item within 30 days of your purchase.

  • Please email info@tosihealth.com to request a refund and we will assign you a tracking #.
  • Mail your returned item to: 
Tosi Health Returns Department Tracking #, 340 E. First St. #1430, Tustin CA 92781
  • Include in your package a signed letter stating the reason for your return and the original receipt.

 

RETURN EXCEPTIONS

Returns processed beyond 30 days from date of purchase are excluded.

 

RESTOCKING FEE

All items are subject to a 10% restocking fee (under certain conditions), this will be deducted from your refund. We also do not refund the original shipping and handling that you paid on the order.

 

EXCHANGES

By law we cannot exchange opened or unopened supplements or food items.

 

PAYMENT POLICY
Accepted Methods of Payment
  • Credit Card (Visa, Master Card, American Express, Discover)
  • PayPal
  • Cash On Delivery

 

CREDIT CARD CHARGES

Your credit card will be charged when you place your order. If we are not able to fulfill your order for any reason your credit card will be refunded.

MAILING ADDRESS FOR CHECK/MONEY ORDER
  • Tosi Returns Department Tracking #
  • 340 E. First St. #1430
  • Tustin, CA 92781

 

SHIPPING POLICY

All orders are shipped within 48 hours Monday - Friday 8am - 3pm.

 

CARRIERS

We use the following carriers for delivery.

  • UPS
  • FedEx
  • DHL

 

ORDER TRACKING

If a tracking # is provided by the shipping carrier, we will update each order with the tracking information. Please note that some orders using 1st Class USPS mail will not have tracking numbers.

 

SHIPPING RATES

Shipping rates are based on weight and location. Before the final check out, cost of shipping will be disclosed, and you will have the opportunity to cancel your order if you decide to not complete the transaction.

 

BACK ORDERS

If an item is back ordered, we will ship the portion of the order that is in stock. When the item becomes available, the rest of the order will ship . There are no additional shipping and handling charges for the back ordered item.

 

PRIVACY POLICY

This policy delineates the use your personal and financial information. No personal or financial information will be used for any purpose other than to complete your purchase of Tosi Health products and will not be sold, made available or distributed to any third party.

 

WHAT INFORMATION DO WE COLLECT?

We only collect information that we need that is related to each order. This includes your:

  • Billing Address
  • Shipping Address
  • Email Address
  • Credit Card Information

In addition, we also collect IP address, browser type, and Refer URL data. We use this data to prevent hacking attempts, help us know what web browsers people are using, and find out where our visitors are coming from so that we can improve our marketing.

 

Security and Storage

Only order data billing, shipping, and order contents data is stored on our server. This information is encrypted using a Secure Sockets Layer before it is transmitted over a web server. Your Credit Card data will be stored in an encrypted, truncated form with full PCI Compliance as mandated by the Credit Card Associations (Visa/MasterCard/ Discover and American Express).

 

COOKIES AND BROWSER INFORMATION

Cookies are small files that reside on computer and allow us to recognize you on your next visit or store your shopping cart contents. We use them only to track this information.